Logic & Flow Control

Make your flow smart by adding decisions, delays, and background data processing. These blocks determine the path a user takes or how data is handled behind the scenes.

Switch Condition

The Switch Condition block is used to route users down different paths based on a specific variable’s value. It is ideal for menus or checking the status of an item.

Configuration

1. Switch On (Variable): Select the variable you want to check (e.g., $$inboundMessageText or a saved $$answer).
2. Cases: Add specific rules to check against that variable.
   • Value: The text you are looking for (e.g., b2b_business_demo).
   • Operator: How to compare it (e.g., Equals).
   • Path: Each case creates a Green Connection Point on the right side of the block.
3. Default Path: The Red Connection Point at the bottom acts as the “Else” or “Default” route if none of the cases match.

If-Else Condition

A simpler version of the Switch, used for binary “Yes/No” or “True/False” checks.

• Operator: Choose how to compare (e.g., Equals, Contains).
• Operand A: The variable you are checking (e.g., $$storedValue1).
• Operand B: The value you are looking for.
• True/False Paths: The block splits into two paths based on the result.

Change Flow (Jump)

This block allows you to move the user from the current workflow to a completely different one. This is useful for connecting separate modules (e.g., jumping from a “Main Menu” flow to a “Support Ticket” flow).

Change Flow Node UI Configuration

Variable Persistence

A key feature of the Change Flow block is that it preserves your data.

• Carry Forward: When the user is transferred to the new workflow, all variables defined or collected up to that point are automatically carried forward.
• Example: If you collect $$user_name in Flow A, it will be available immediately in Flow B.

Timer (Wait)

Pause the flow for a set amount of time before executing the next block. This is useful for pacing messages so they don’t arrive all at once.

• Duration: Enter the wait time in milliseconds (e.g., 5000 for 5 seconds).
• Limit: The maximum wait time allowed is 10 seconds (10000 ms).

Extract JSON (Parse Data)

This block allows you to extract specific information from a complex data object (like an API response) and save it into a simple variable you can use later.

Configuration fields

1. Source Variable: The variable containing the raw JSON object you want to read (e.g., $$apiResponse).
2. Extract Path: The specific “address” of the data you want inside that object (e.g., data.name or field1.nestedField2).
3. Destination Variable: Create a new variable name here (e.g., $$displayName). The extracted data will be saved into this variable, allowing you to use it in messages or other blocks.