Aeternitychat Documentation
Welcome to the official documentation for Aeternitychat — a WhatsApp-focused customer communication platform that helps you automate conversations, manage contacts, and grow your business.
Get Started
Platform Overview
Aeternitychat gives you everything you need to communicate with customers on WhatsApp:
- Workflow Builder — Design automated conversation flows with a visual drag-and-drop editor
- Live Chat — Handle real-time conversations with agent routing and shift management
- Campaigns — Send targeted broadcast messages to your contacts
- Sequences — Set up automated drip campaigns that send messages over time
- Customer Management — Organize your contacts with tags, attributes, and segments
- Analytics — Track message delivery, session volume, and campaign performance
- WhatsApp Channel — Manage templates, forms, and phone health from one place
Explore the Docs
| Section | Description |
|---|---|
| Getting Started | Account setup, WhatsApp connection, first steps |
| Dashboard | Your workspace overview and key metrics |
| Customers | Contact management, imports, tags, segments |
| Channels | WhatsApp setup, templates, forms |
| Live Chat | Inbox, routing, shifts, holidays |
| Workflows | Automation builder blocks and rules |
| Campaigns | Broadcast creation, scheduling, analytics |
| Sequences | Drip campaigns and automated journeys |
| Insights | Analytics dashboards and reports |
| Settings | Workspace, team, roles, billing, developer tools |