Connect WhatsApp

To send and receive messages through Aeternitychat, you need to connect a WhatsApp Business phone number. This is done through Meta’s (Facebook) Embedded Signup flow.

Prerequisites

Before you start, make sure you have:

• A Meta Business Account (Facebook Business). If you don’t have one, it will be created during the signup process.
• A phone number that is not already registered with WhatsApp or WhatsApp Business app. You’ll need to receive a verification code on this number.

Connect Your Number

1. In the sidebar, navigate to Channels > WhatsApp
2. Click Connect or Configure to begin setup
3. A Facebook login window will appear — sign in with your Meta Business account
4. Follow the prompts to:
   • Select or create a Meta Business Account
   • Create a WhatsApp Business Account (WABA)
   • Register your phone number
5. Enter the verification code sent to your phone number
6. Once verified, your number will appear as Connected in the WhatsApp channel page

After Connecting

Once connected, your WhatsApp channel page will show:

• Display Name — The business name shown to your customers
• Phone Number — Your connected WhatsApp number
• Health — The health status of your number (Healthy, Flagged, etc.)
• Quality — Your messaging quality rating (High, Medium, Low)
• Throughput — Your current messaging speed tier
• Connected Status — Confirmation that the channel is active

What’s Next?

Now that your channel is connected:

• Send your first message to test the connection
• Create message templates for campaigns and automations
• Build your first workflow to automate replies